In this guide, you’ll find detailed information on how to book your flight, choose the right fare type, select seats, manage your baggage, and navigate our various services and policies. We’ll also cover important topics such as flight changes, cancellations, loyalty programs, and travel procedures, including updates related to COVID-19.
Booking Options for Southwest Airlines
When it comes to booking your Southwest Airlines flight, we offer three convenient options to suit your preferences:
- Online Booking: Visit our website at southwest.com to easily search for flights, compare fares, and make reservations. Our user-friendly interface allows you to select your preferred travel dates, destinations, and seating options with just a few clicks.
- Mobile App Booking: Download the Southwest Airlines mobile app for iOS or Android devices and enjoy the convenience of booking flights on the go. Our app provides a seamless booking experience, allowing you to access your Rapid Rewards account, view upcoming trips, and manage your reservations from the palm of your hand.
- Phone Reservations: Prefer to speak with a live representative? Our friendly customer service team is available 24/7 to assist you with booking your flight over the phone. Simply call our toll-free number and one of our agents will be happy to help you find the best fares and options for your travel needs.
Fare Types and Classes
Fare Details | Wanna Get Away | Anytime | Business Select |
Refundable | x | √ | |
Refundable | √ | √ | |
Same-Day Changes | Fare difference applies | Taxes and fees may apply | Taxes and fees may apply |
Priority Boarding (A1-15) | x | x | √ |
Fly By Priority Check-in | x | √ | |
Fly By Security Lane | x | x | √ |
2 Free Checked Bags | √ | √ | |
Complimentary Drinks and Snacks | √ | √ | Premium Drink |
Free Live and On-Demand TV | Where available | Where available | Where available |
Rapid Rewards Formula | 6x Fare | 10x Fare | 12x Fare |
Southwest Airlines offers three distinct fare types to cater to different travel preferences and budgets:
- Wanna Get Away: Ideal for budget-conscious travelers, Wanna Get Away fares offer our lowest prices with some restrictions. Enjoy the flexibility to change or cancel your reservation (with applicable fees) and earn Rapid Rewards points for future travel.
- Anytime: Need flexibility without sacrificing convenience? Anytime fares allow you to change or cancel your flight at no additional cost, with the added benefit of priority boarding and the ability to earn extra Rapid Rewards points.
- Business Select: For travelers seeking premium amenities and priority treatment, Business Select fares provide the ultimate in comfort and convenience. Enjoy priority boarding, dedicated overhead bin space, complimentary beverages, and same-day standby privileges, all with the flexibility to change or cancel your reservation with no fees.
No matter which fare type you choose, you can count on Southwest Airlines to provide exceptional value, flexibility, and customer service every step of the way.
Southwest Airlines – Special Services
At Southwest Airlines, we are committed to ensuring that all of our passengers have a comfortable and enjoyable travel experience. We offer a range of special services to accommodate the needs of our diverse customer base:
- Unaccompanied Minors: We provide special assistance and supervision for children traveling alone, ensuring their safety and well-being throughout their journey. Our dedicated Unaccompanied Minor service includes assistance with check-in, boarding, in-flight supervision, and assistance upon arrival.
- Passengers with Disabilities: Southwest Airlines is proud to offer accommodations and assistance to passengers with disabilities. From wheelchair assistance and priority boarding to accessible seating and service animal accommodations, we strive to make air travel accessible for all.
- Pet Policy: We understand that pets are part of the family, which is why we welcome small cats and dogs to travel with their owners in the cabin. Our Pet Policy outlines the requirements and guidelines for traveling with pets, including carrier specifications, fees, and restrictions.
Baggage Information
We aim to make the baggage process as seamless and hassle-free as possible for our passengers. Here’s what you need to know about baggage when flying with Southwest Airlines:
- Carry-On: Passengers are allowed to bring one carry-on bag and one personal item on board, free of charge. Carry-on items must meet size and weight restrictions and fit in the overhead bin or under the seat in front of you.
- Checked Baggage: Southwest Airlines offers two free checked bags per passenger, allowing you to pack everything you need without worrying about additional fees. Additional bags may be checked for a fee, subject to size and weight limitations.
- Excess Baggage Fees: If you exceed the free baggage allowance or carry items that exceed size or weight limits, additional fees may apply. Be sure to review our excess baggage fees and policies before heading to the airport to avoid any surprises.
Seat Selection – Comfortable & Enjoyable
Choose your seat preferences to make your flight more comfortable and enjoyable:
- Standard Seating: All passengers are assigned a seat at the time of booking, with the option to select preferred seating for an additional fee during the booking process or at check-in.
- Upgraded Seating Options: Upgrade to our premium seating options, such as EarlyBird Check-In or upgraded boarding, for priority boarding and access to preferred seating.
Check-In Process
Make the check-in process a breeze with our convenient options:
- Online Check-In: Check in for your flight online up to 24 hours before departure to secure your boarding pass and choose your seat preferences.
- Airport Check-In: If you prefer to check in at the airport, visit one of our self-service kiosks or check-in counters to receive your boarding pass and drop off any checked baggage.
- EarlyBird Check-In: Secure an early boarding position and priority seat assignment with EarlyBird Check-In, available for purchase during the booking process or as an add-on to your reservation.
We hope this information helps you prepare for your upcoming journey with Southwest Airlines. If you have any questions or require further assistance, please don’t hesitate to contact our customer service team. Safe travels!
Flight Changes and Cancellations
At Southwest Airlines, we understand that plans can change. Here’s what you need to know about our change and cancellation policies:
- Change Policies: Need to modify your travel dates or itinerary? With Southwest, changes to your flight are flexible and hassle-free. Depending on the fare type you’ve selected, you may be able to change your flight without incurring any fees, though fare differences may apply.
- Cancellation Policies: If you need to cancel your reservation, Southwest Airlines offers generous cancellation policies, allowing you to receive a full refund to your original form of payment for Wanna Get Away fares, while Anytime and Business Select fares are fully refundable. Be sure to cancel your reservation before the scheduled departure time to qualify for a refund.
- Refund Process: If you’re eligible for a refund due to flight changes or cancellations, the refund process is straightforward. Refunds are typically processed back to the original form of payment within the specified timeframe, though processing times may vary depending on your financial institution.
Loyalty Program
Join our Rapid Rewards program and start earning rewards with every flight:
- Rapid Rewards: Our loyalty program rewards you for your loyalty and frequent travel with Southwest Airlines. Earn points for every dollar spent on flights, and redeem your points for flights, hotel stays, car rentals, and more.
- Benefits and Tiers: Enjoy a range of benefits and perks as you progress through our loyalty program tiers, including priority boarding, bonus points, complimentary Wi-Fi, and access to exclusive promotions and offers.
- Earning and Redeeming Points: There are multiple ways to earn and redeem Rapid Rewards points, from booking flights and purchasing add-ons to participating in partner programs and promotions. With no blackout dates or seat restrictions, your points can take you anywhere you want to go.
Travel Policies and Procedures
Stay informed about our travel policies and procedures:
- COVID-19 Updates: We’re committed to ensuring the health and safety of our passengers and employees. Stay up-to-date with the latest COVID-19 travel advisories, safety protocols, and requirements on our website.
- TSA PreCheck and Security Information: Save time and streamline your airport experience with TSA PreCheck and other security programs. Learn more about eligibility, application procedures, and benefits to make your journey through security a breeze.
- Traveling with Children: Planning to travel with children? Familiarize yourself with our policies and guidelines for traveling with infants, toddlers, and minors, including child fare options, onboard amenities, and safety regulations.
- Travel Documentation Requirements: Ensure you have all the necessary travel documents for your trip, including government-issued identification, passports, visas, and any required health certificates. Check our website for detailed information on travel documentation requirements for domestic and international flights.
We hope this information helps you navigate the flight change and cancellation process, maximize your rewards with Rapid Rewards, and stay informed about our travel policies and procedures. If you have any further questions or need assistance, please don’t hesitate to reach out to our customer service team. Safe travels!
Need Help?
To know more additional details about airline policies, terms, and conditions? Give us a call today to gain a comprehensive understanding of everything you need to know.
FAQs – Southwest Airlines Reservations
How can I book a flight with Southwest Airlines?
Southwest Airlines offers three convenient booking options: online through our website, via the mobile app, or by calling our reservations hotline.
What are the baggage allowances for Southwest flights?
Southwest allows passengers to bring one carry-on bag and one personal item on board for free. Additionally, passengers can check up to two bags free of charge.
What are the benefits of joining the Rapid Rewards loyalty program?
Rapid Rewards members earn points for every dollar spent on Southwest flights, which can be redeemed for future flights, hotel stays, car rentals, and more. Members also enjoy perks such as priority boarding and access to exclusive promotions.
Can I change or cancel my Southwest Airlines flight?
Yes, Southwest Airlines offers flexible change and cancellation policies. Depending on the fare type you’ve selected, you may be able to change your flight or cancel your reservation without incurring fees.
What safety measures are in place for COVID-19?
Southwest Airlines has implemented various safety measures in response to COVID-19, including enhanced cleaning protocols, mandatory mask requirements, and flexible booking policies for affected travelers.
How can I check in for my Southwest flight?
Passengers can check in for their Southwest flight online via the website or mobile app, or at the airport using self-service kiosks or check-in counters.
Can I select my seat on a Southwest flight?
Southwest Airlines operates on an open-seating policy, allowing passengers to choose their seats on a first-come, first-served basis during boarding. However, passengers can purchase upgraded boarding positions for priority seating.
What are the in-flight amenities offered by Southwest Airlines?
Southwest Airlines offers complimentary snacks and beverages on all flights, as well as Wi-Fi access and entertainment options available for purchase.
What should I do if I need assistance during my flight?
If you require assistance during your flight, don’t hesitate to notify one of our flight attendants. They are trained to assist passengers with a wide range of needs, including medical emergencies, mobility assistance, and special accommodations.
What do I need to know about traveling with pets on Southwest Airlines?
Southwest Airlines allows small cats and dogs to travel in the cabin with their owners for a fee. Passengers must adhere to specific guidelines regarding pet carriers, documentation, and restrictions.