Lufthansa Airline Cancellation Policy

Cancellation Policy of Lufthansa Airline 2024

In the event of unforeseen changes to your travel itinerary, Lufthansa provides flexibility by allowing flight cancellations up to 24 hours prior to departure. For fully refundable tickets, such as Business Flex, no cancellation charges will be incurred. However, it’s important to note that the Lufthansa airline cancellation policy does not permit cancellations for non-refundable tickets. Carefully reviewing the terms of your ticket can help ensure a smooth understanding of the cancellation options available based on the fare type.

Under certain circumstances, even non-refundable tickets can be eligible for a complete reimbursement. In other words, you have the option to cancel a non-refundable ticket and receive a full refund.

Lufthansa 24-Hour Cancellation Policy

Lufthansa Airlines provides a 24-hour cancellation policy, affording you the opportunity to cancel your flight and receive a complete refund if:

  • You cancel within 24 hours of purchasing, and
  • Your flight’s departure date is at least 7 days later

Lufthansa’s 24-hour cancellation policy applies to all ticket types, including non-refundable fares. It’s essential to note that to be eligible for a refund, you must fulfill two specific conditions: firstly, cancel your flight within 24 hours of booking, and secondly, your departure date should be at least 7 days away. Meeting both these criteria is crucial; failing to do so may result in ineligibility for a full refund. Please ensure compliance with these conditions to avail of the cancellation policy.

Lufthansa Flight Cancellation Due to Death or Serious Illness

Lufthansa’s cancellation policy enables you to change your travel date in case of sudden illness or the unfortunate death of a close relative, until you are fit to travel again. It’s important to note that these circumstances may not allow outright cancellation. The policy aims to offer flexibility in adjusting travel plans for unexpected situations, considering the unique nature of each circumstance.

Lufthansa Cancellations—Other Conditions

As per Lufthansa’s flight cancellation policy:

  • You can conveniently cancel Lufthansa flights by phone, online, or in person at a ticket office.
  • Lufthansa Airlines allows online cancellations through their website, even for tickets obtained through travel agencies or other platforms.
  • To qualify for a refund, it is essential to adhere to the specified timeframe when canceling your Lufthansa Airlines flight.
  • In the event of Lufthansa canceling your flight, initiating a refund necessitates an online refund request. However, if you purchased your ticket through a third party, you need to communicate directly with them to initiate the refund process.

How to Cancel Lufthansa Flight Booking

To cancel a Lufthansa flight booking, you can follow these general steps:

  • Visit the Lufthansa Website: Go to the official Lufthansa website using a web browser.
  • Log In: Log in to your Lufthansa account. If you booked the flight without creating an account, you might need to use the booking reference or confirmation number.
  • Access Your Booking: Locate the “Manage Booking” or a similar section on the website. Enter your booking details to access your reservation.
  • Initiate Cancellation: Look for the option to cancel your flight. Airlines typically provide clear instructions on how to cancel a booking.
  • Follow Instructions: Follow the on-screen instructions to complete the cancellation process. Be sure to read any information regarding cancellation fees, refund eligibility, or the conversion of the fare into a travel voucher.
  • Confirmation: Once the cancellation process is complete, you should receive a confirmation email or notification. Keep this confirmation for your records.

If you encounter any difficulties or have specific questions about canceling your Lufthansa flight, you can contact Lufthansa customer service for assistance. The contact details can usually be found on their official website. For urgent assistance, visit our website at https://airlinesinfodesk.com/ to access comprehensive information about airlines.

Keep in mind that policies may change, and it’s advisable to check the latest information on Lufthansa’s official website or contact their customer service for the most accurate and up-to-date details.

Lufthansa Refund Policy

The Lufthansa refund policy provides a comprehensive set of conditions for obtaining a full refund:

  • If you cancel your flight within 24 hours of booking, and your departure is at least 7 days away.
  • In the event of Lufthansa canceling your flight.
  • If Lufthansa delays your flight by over 2 hours due to an irregularity at least 1 day before departure, or by more than 5 hours due to an irregularity on the day of your travel.
  • For refundable tickets, cancellations made before departure.
  • If Lufthansa cancels your flight due to COVID-19.
  • In case of denied boarding despite a confirmed booking.
  • If you miss your flight due to sudden illness or the death of a close family member, with proper document

Refund Terms

In addition to the mentioned conditions, there are a few more aspects to be aware of regarding Lufthansa flight cancellations and refunds:

  • Refund Process: Understand the specific steps and procedures involved in the refund process. Check whether it’s done online or if you need to contact customer support.
  • Non-Refundable Tickets: If you have a non-refundable ticket and don’t meet the specified criteria, you may not be eligible for a refund. Consider purchasing travel insurance for added protection.
  • Documentation: Keep all relevant documents, such as medical certificates or death certificates, handy to support your refund claim in case of unforeseen circumstances.
  • Flight Delays: Be aware of the conditions under which flight delays qualify for a refund. Delays due to factors beyond the airline’s control may not always be covered.
  • COVID-19 Policies: Stay updated on Lufthansa’s specific policies regarding flight cancellations related to the ongoing COVID-19 situation, as these can evolve based on the global scenario.
  • Communication Channels: Familiarize yourself with the channels for contacting Lufthansa customer support. In case of uncertainties or unique situations, reaching out to the airline directly can provide clarity.
  • Timely Action: Act promptly. If you meet the criteria for a refund, initiate the process as soon as possible to ensure a smoother resolution.

Always review Lufthansa’s official refund policy on their website or contact their customer service for the most accurate and up-to-date information based on your specific circumstances.

If you want more information about our airline policies, refunds, terms & conditions, and fares, give us a call today to speak with our experts.

Q1. What is Lufthansa’s cancellation policy?

  • Lufthansa permits passengers to cancel their flights, but eligibility for a refund depends on the ticket type, fare rules, and the timing of the cancellation.

Q2. How can I cancel my Lufthansa flight?

  • You can cancel your Lufthansa flight online through their website or mobile app, or by contacting their customer service via phone.

Q3. Is there a fee for canceling my Lufthansa flight?

  • Your flight cancellation may incur a fee depending on your ticket type and fare rules.

Q4. Can I get a refund if I cancel my Lufthansa flight?

  • Refund eligibility varies based on the fare type and when the cancellation is made. Generally, refundable tickets allow for a refund, but non-refundable tickets may not.

Q5. What are my options if I cancel a non-refundable Lufthansa flight?

  • If you cancel a non-refundable flight, you may receive a credit for the value of your ticket, minus any applicable cancellation fees. This credit can typically be used towards future travel with Lufthansa.

Q6. Can I cancel my Lufthansa flight for free within 24 hours of booking?

  • Lufthansa typically permits passengers to cancel flights for free within 24 hours of booking, as long as the booking occurred at least 7 days before departure.

Q7. What happens if Lufthansa cancels my flight?

  • If Lufthansa cancels your flight, you can choose between receiving a full refund of the ticket price or rebooking on an alternative flight according to your preference.

Q8. How long does it take to receive a refund from Lufthansa?

  • It varies, but typically Lufthansa processes and credits refunds back to the original form of payment within 7-14 business days.

Q9. Can I cancel my Lufthansa flight due to COVID-19 concerns?

  • Lufthansa may have special policies in place regarding cancellations and changes due to COVID-19. For the most up-to-date information, we recommend checking their website or contacting customer service.

Q10. Are there any exceptions to Lufthansa’s cancellation policy?

  • Lufthansa’s cancellation policy may have exceptions for certain circumstances such as medical emergencies or other unforeseen events. It’s advisable to review the specific terms and conditions associated with your ticket.